Parature customers to Dynamics 365 for Customer Service
In today’s post, we want to talk about one of the latest announcements made by Microsoft, the retirement of Microsoft Parature and its transition to Dynamics 365 for Customer Service.
Parature, acquired in 2014 for a reported $100 million, is a cloud-based solution that creates amazing customer experiences through a combination of knowledge management, self-service and multi-channel interactions.
Microsoft is giving Parature users until May 15, 2018 to migrate to Dynamics 365 for Customer Service.
The transition announcement was posted on blog dated May 31:
Parature, from Microsoft Transition
On behalf of Microsoft Dynamics 365, we want to thank our Parature, from Microsoft (Parature) customers and partners for their continued loyalty and support as we transition the capabilities of Parature to Dynamics 365 for Customer Service. We have begun the process of migrating Parature customers to Dynamics 365 for Customer Service so that they can begin taking advantage of the additional functionality available only as part of this solution.
As we continue to innovate in customer service on the Dynamics 365 platform, we look forward to demonstrating how their transition to Dynamics 365 for Customer Service can help them form deeper engagements with their customers, empower their agents, and adjust to evolving demands and strategies with agility.
We have developed a toolkit to simplify the migration process. The toolkit includes the following components:
- A data migration tool to migrate accounts, contacts, cases (tickets), knowledge base articles, and files;
- Portal templates to quickly deploy a modern support portal;
- A customer service configuration template, which includes out of the box workflows, fields and other configurations; and
- Videos, documentation and other tutorials.
Parature customers may continue to use Parature per the terms of their agreement, and it will be supported until either their migration has been completed, or until May 15, 2018, whichever is first. All migrations must be completed on or before May 15, 2018, at which point all support for Parature ends and the service will be terminated. Customers who choose not to migrate will have 90 days after the service is discontinued on May 15, 2018 to retrieve their data.
There will be no additional enhancements or changes to current Parature capabilities. Technical support for Parature will continue to be available to assist with issues, providing expertise and workarounds. Microsoft will provide support until either your migration has been completed, or until May 15, 2018, whichever is first.
We hope that you find this information useful. You can read the official statement and find more details here: http://customers.parature.com/link/portal/3/22245/Article/6557/Parature-from-Microsoft-Transition